Frequently Asked Questions

It’s natural to have questions before employing a dog groomer. I’ve done my best to answer the most common questions below.

If you have a question that isn’t answered here, please do get in touch.

Book An Appointment

To book an appointment, fill in the contact form, give me a call, or send an email.

01522 740 025

What Kind of Qualifications & Experience You Have?
Believe it or not, you don’t currently need any formal qualifications to be a dog groomer.

In fact, you can do an online grooming course, have no practical training and still call yourself a dog groomer.

However, I’m a City & Guilds Level 3 qualified dog groomer.

I studied dog grooming at university for 3 years and have 10 years of experience as a qualified groomer. I can groom to breed standards set by the Kennel Club but most of our clients prefer a ‘pet trim’ which is easier to look after.

How Old Should My Puppy Be On Her First Groom?
As soon as your puppy has had all its vaccinations and is able to go out, you can bring him or her to the salon.

Their first visit to the salon is designed to get them used to the whole experience. The smells, sounds, equipment etc. I’ll ask you to bring their favourite toy/blanket to keep them comfortable and some high-value treats to make the experience a positive one.

Providing they’re OK, I’ll give them their first bath using a gentle shampoo before towel drying and moving on to a small dryer.

If all goes I’ll, I’ll give them a trim around their face and paws.

It’s important to note that I don’t get this far with all puppies on their first visit. It’s important to do things at their pace. Otherwise, you might find they develop a life-long fear of being groomed.

What Shampoo Do You Use, Can I Bring My Own?
I only use the highest quality shampoos in our salon which are gentle to your pooch’s skin and coat.

That said, if your dog has allergies or a skin condition and has a shampoo which has been issued by a vet, then, of course, I can use that.

Will My Dog Be In The Salon With Other Dogs?
Only if you you have more than one dog and bring them all to be groomed at once.

I don’t have the facilities to crate dogs and keep them separate. I wouldn’t want to crate your dog anyway. Many dogs find being groomed stressful enough, without being confined to an unfamiliar crate too.

My Last Groomer Cut All My Dogs Fur Off, Will You?
I get asked this a lot by people who own poodle mixed breeds. Especially cockerpoo’s.

These types of coats require daily brushing to remove moulting fur.

Unlike other breeds whose fur moults and falls out all, a cockerpoo’s (and other poodle mixed breeds) fur moults and gets tangled up in the rest of the coat which causes matting. As the matted fur builds up, it gets tighter. This can cause your poor dog a lot of discomfort and even pain, although many dogs don’t show it.

If I find heavily matted areas, the best thing to do for your dog’s welfare and wellbeing is to clip them off. In which case, I’ll discuss this with you.

My Dog is Nervous/Scared, Can You Still Groom Him?
I get quite a few nervous dogs in the salon. In fact, some are terrified.

This is often the result of a previous groomer being too rough with them. Unfortunately, this happens more than you might think.

In any case, I pride myself on being patient and gentle with the dogs I groom.

It’s important to know, however, that I might not get to groom your dog on their first visit, depending on their level of fear/anxiety.

In most cases though, I can at least get them in the bath.

Do You Do Anal Glands?

If your dog’s anal glands need to be expressed, then this should be a veterinary procedure. Also, the more your dog’s anal glands are expressed, the more reliant they become on being expressed instead of working properly and naturally.

Can I Be There When You Groom My Dog?
In most cases, I prefer you not to be there.

A dog will often be more distracted if its owner is present. This can cause them to become very fidgety and uncompliant which can increase the chances of stress and anxiety, even injury.

Also, if you’re a nervous or anxious person, your dog will feel that anxiety and become anxious themselves.

That said, if your dog relies on you being there in order to remain calm, then yes, you’re welcome to be there.

It's a Hot Day, Can You Still Groom My Dog?

I do have air conditioning in the salon which should keep your dog comfortable. That said, if it’s a particularly hot day, we might need to re-schedule their groom

What if I Need to Cancel?

I understand that circumstances change so if you need to cancel, please let me know as soon as possible. You can call, leave a message, text, or email me. Ordinarily, I can allocate your timeslot to another client.

However, cancellations made within 48 hours of your dog’s walk are subject to the full charge.

Book An Appointment

To book an appointment, fill in the contact form, give me a call, or send an email.

01522 740 025

Book An Appointment

To book an appointment, fill in the contact form, give me a call, or send an email.

01522 740 025

Kind Words From Happy Customers

“Out of all the dog groomers in Lincoln, Vicki is the best. Our pup can be anxious and Vicki always takes her time to make sure he’s comfortable and well looked after…”

Amanda Simmons

“Amazing service from Vicki. We couldn’t be happier with our dog’s groom, definitely the best he has had! He came away very happy and smelling amazing…”

Becca Miller

“Would not allow my boy anywhere else for his groom. Vicki treats him as if he were her own, he loves going so much and he always comes away smelling sooo good!”

Lisa Warner